Tech Manager: Essential Network Service & Support
$25 per month
Essential Network Services:
We will monitor your network for uptime, identifying and fixing problems before they become serious, perform firmware updates (important for security), and implement QoS (quality of service), which allows us to prioritize certain types of network traffic, and change passwords as requested or on a set schedule.
Essential Tech Support:
24/7 self serve tech support, live technicians and engineers during business hours, and advanced troubleshooting for you, your family, and friends. Our chat and self serve tech support portal is available 24/7 and will resolve many common technical issues and if you need further assistance, you can report your problem and schedule a phone appointment with a technician. Our team of live technicians and advanced support engineers are available by appointment with flexible hours to do advanced troubleshooting on your network and devices. Live chats and phone calls are included at no extra charge with this plan. If your problem cannot be resolved remotely, we will send out a technician for an in person service call at an affordable cost. If you use your condo as a short term rental, VRBO, or Airbnb, you have the option of paying per incident of chat or phone guest tech support or you can upgrade to STR Tech Manager. The self serve portal is available to STR, VRBO, and Airbnb guests at no charge.
In Person Tech Visits (pricing with monthly Essentials Plan):
$55 tech visits- helping owner, family, or guest with tech (streaming, satellite TV, connecting smart phone, etc.) or helping owner set up new tech (cameras, video doorbells, smart thermostat, etc.) Please see the complete list of available services and terms.
$10 STR, VRBO, or Airbnb guest tech support, per call or chat (added to the next month’s bill)
There are two options for starting this monthly Tech Manager Essential plan. You can fill out this Network Upgrades form and make your plan choice OR you can purchase the 1st month of service here on the website. You will then be emailed set up questions, an agreement with full terms of service for your signature, and an automatic payment form.